1. Introduction
This Refund Policy explains how XMART Server LTD (“XMART”, “we”, “us”) handles refund requests for dedicated server, VPS, and related hosting services. It should be read together with our Terms of Service. Where this Refund Policy and the Terms of Service address the same refund-specific matter, this Refund Policy takes precedence on that matter.
Nothing in this Refund Policy limits any statutory consumer right that cannot legally be excluded or restricted. Where applicable law grants you a mandatory refund right, that right applies regardless of anything else stated in this policy.
2. Scope of This Policy
This Refund Policy applies to dedicated server, VPS, and hosting-related services purchased from XMART Server LTD.
Domain registration and domain renewal transactions may be subject to separate registrar or provider conditions and are not covered in detail by this version of the policy. If you have a domain-related payment question, please contact us directly so we can review it separately.
3. General Refund Eligibility
Refund requests are reviewed individually by XMART Server LTD. Submitting a request does not guarantee that a refund will be approved. We do not offer a fixed money-back guarantee period; eligibility depends on the circumstances of each case, including how much of the service has already been used or delivered, and whether provisioning or configuration work has already started.
Simply cancelling a service does not automatically mean a refund will be issued — see Section 7 (Service Cancellations).
4. Dedicated Servers and Hosting Services
XMART Server LTD provides dedicated servers, VPS, and related hosting and infrastructure services. Because these services involve real hardware allocation, licensing, and configuration work, refund eligibility for dedicated server and VPS orders is assessed on a case-by-case basis and depends on how far provisioning has progressed at the time of the request.
Service periods that have already been consumed or delivered are not automatically refundable.
5. Setup, Provisioning and Third-Party Costs
Once provisioning, configuration, licensing, allocation, or custom work on your order has actually started, those charges are generally non-refundable, except where applicable law requires otherwise or XMART Server LTD expressly approves an exception.
This can include third-party costs already incurred on your behalf, such as software licenses or resource allocations tied to your order. Provisioning and custom work already carried out can affect refund eligibility even if the overall request is otherwise reviewed favourably.
6. Renewals
Subscription and recurring services are billed according to the billing cycle selected at checkout, as described in our Terms of Service. A renewal invoice being generated or paid does not, by itself, entitle you to a refund.
If you no longer want a service to renew, please cancel it before its renewal date. Renewals are not automatically refundable merely because you forgot to cancel before the renewal was processed.
7. Service Cancellations
You may request cancellation of a service at any time through the client area or by contacting support, as described in our Terms of Service.
Cancelling a service does not automatically create a prorated refund entitlement for time remaining on the service. Any refund connected to a cancellation is assessed under this Refund Policy in the same way as any other refund request; the timing option selected when requesting cancellation does not, by itself, determine the refund outcome.
8. Non-Refundable Situations
As a general rule, the following are typically not eligible for a refund, except where applicable law requires otherwise:
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Service periods that have already been consumed or delivered
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Provisioning, configuration, licensing, or custom work that has already started (see Section 5)
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Renewal invoices paid for a service that was not cancelled before renewal
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Services suspended or terminated for a breach of our Terms of Service, including violations of the Acceptable Use section
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Requests based on a change of mind where the service was delivered as described
This list is illustrative, not exhaustive, and does not override any statutory right described in Section 1.
9. Suspension and Terms Violations
If a service is suspended or terminated because of a breach of our Terms of Service (including non-payment or an Acceptable Use violation), the suspension or termination does not, by itself, create a right to a refund for the period already paid. Refund requests connected to a suspended or terminated account are still reviewed individually under this Refund Policy.
10. Duplicate or Incorrect Payments
If you believe you have been charged twice for the same invoice, or charged an incorrect amount due to an error, please contact XMART Server LTD support as soon as possible with your invoice or transaction details so we can investigate and correct the issue.
11. Account-Balance Refunds
Where XMART Server LTD approves a discretionary refund under this policy, the approved amount is generally credited to your XMART account balance, which can be used toward future invoices. Any refund that applicable law requires to be handled differently will be handled in accordance with those legal requirements.
An approved refund will never exceed the amount actually paid for the relevant charge or service.
12. Payment Disputes and Chargebacks
If you have a billing concern, please contact XMART Server LTD support before initiating a chargeback or payment dispute with your bank or payment provider, so we can try to resolve the issue directly.
Where a payment linked to your account is disputed or charged back, the affected service or account may be reviewed, or temporarily restricted, where reasonably necessary while the matter is investigated.
13. How to Request a Refund
To request a refund, please contact XMART Server LTD through the client area support ticket system or via the contact details below, including your invoice number or transaction reference and the reason for your request. We may ask for reasonable additional information to investigate your request.
14. Changes to This Policy
XMART Server LTD may update this Refund Policy at any time. Continued use of our services implies acceptance of the updated policy.
15. Contact Information
XMART Server LTD
Website: https://xmartserver.com
Email: support@xmartserver.com